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Feb. 2003 - Sept. 2003 Analysts
International R.T.P, NC.
E-Business Call Analyst for I.B.M.
· Receive inbound customer calls, validate customer issues,
create tickets and route them to the appropriate group.
· Reset passwords, and unlock user accounts on AIX, Solaris,
Windows 2000, and Windows NT servers.
· Remotely reboot AIX, Solaris, Windows 2000 and Windows NT
servers upon customer request.
· Remotely escort customers via Remote Administrator, Carbon
Copy and Terminal Services to allow customers' administrator access
to servers.
· Restart applications such as Carbon Copy and Websphere at
customer request or upon receipt of an automated ticket.
· Create customer and team notifications when a server was
undergoing maintenance.
· Validate network outages and collect traceroute and ping
information for network and firewall teams to utilize.
· Contract Position.
Apr. 2002 -
Feb. 2003 CompUSA
Raleigh, NC.
On site at IBM's AIX Support Center
· Configured a Windows 2000 domain controller with Active Directory.
· Configured and implemented a VPN on the prior Windows 2000
domain controller.
· Configured 3 Windows 2000 workstations to log into a VPN.
· Setup Dynamic DNS to give the Windows 2000 domain controller
a static DNS name, to allow the server to utilize a cable internet connection.
· Setup and configured 15 Windows 2000 workstations on a TCP/IP
domain to interact with a Windows 2000 domain controller.
· Set up more than 10 different wireless networks that varied
in size from 2 to 4 stations with WEP encryption enabled.
· Troubleshot network connection issues on small local area
networks.
· Troubleshot software issues with Windows 2000, Windows XP,
and the Windows 9x series.
Jan. 2001- Jun.
2001 G.C.I
Consulting Austin,TX
On site at IBM's AIX Support Center
· Worked in 7 man network communications team to support various
networking products.
· Worked to become IBM Certified AIX Systems Administrator,
and AIX Systems Support.
· Troubleshot and repaired ATM, ESCON, NTP, TIMED, X.25, DHCP,
SNMP, IPSEC, 7318, Fast Connect,
Bootp, TFTP, Netscape, and Xstation problems.
· Also troubleshot and repaired various TCP/IP networking problems.
· Troubleshot AIX Kernel problems in regards to networking
problems.
· Communicated with clients via e-mail, telephone and fax.
Nov. 2000-
Dec. 2000 Kent
Datacomm
Dallas, TX
Field Technician
· Performed outbound hardware repairs for various clients.
· Repaired numerous Printers, Monitors and PCs.
· Had to maintain my own work schedule unmanaged.
Apr. 2000-
Oct. 2000 DFW
Technologies Dallas,
TX
AIX Administrator
· Helped an 8 man team support 3000 Windows NT, 98, and
95 clients.
· Began learning AIX and ADSM to maintain the backup server
for the 3000 workstations on site.
· Maintained and updated ADSM backups and server to ensure
proper performance and function.
· All jobs done onsite at Texas Instruments.
Nov. 1999-
Apr. 2000 Venture
Technologies Dallas,
TX
Network Technician
· Deployed and fully cabled ten user client-server network
for testing of Oracle database software at Sapient
for deployment into the Texas Department of Criminal
Justice (TDCJ) Reengineering Program.
· Completed site surveys at various TDCJ facilities to
prepare for deployment of full Ethernet networks, and
DSL WAN services.
· Required to manage my own schedule while being an autonomous
unit traveling the state of Texas.
Sept. 1999-Nov.
1999 I.T.
Staffing Dallas,
TX
Field Engineer
· Contracted with Allstar systems to work on the revolving
repair contract for Neiman Marcus department store
headquarters, and distribution center.
· Troubleshot and repaired Win 95, Win 98, Win NT, and
Mac OS software issues.
· Troubleshot and repaired desktop and laptop hardware
issues.
· Troubleshot and repaired network and local printer hardware
and driver issues.
· Required to manage my own time while driving to and from
customer sites.
Jul. 1999-Sept.
1999 Best
Buy Inc. Dallas,
TX
Certified Technician
· Troubleshot and repaired laptop and desktop hardware
issues for numerous customers.
· Troubleshot and repaired Win95, Win98, and Win NT software
issues for numerous customers.
· Re-certified to become IBM warranty certified, also expanded
Hewlett-Packard certifications.
Mar. 1999-Jul.
1999 Stream
International Carrollton,
TX
Helpdesk Technician
· Troubleshot and resolved software and hardware issues
with cable modem service.
· Troubleshot and resolved Win 95, Win98, Win NT, and Mac
OS TCP/IP issues.
· Required to keep accurate records of all issue resolutions
using a call tracking database.
Nov. 1998-Feb.
1999 MicroCenter Dallas,
TX
Certified Technician
· Troubleshot and repaired desktop and laptop hardware
issues.
· Troubleshot and repaired Win95, Win 98, Win NT, and Mac
OS software issues.
· Required to keep detailed records of all work done.
Oct. 1997-
Nov. 1998 Computer
City/ CompUSA Midland, TX
A+ Certified Technician
· Troubleshot and repaired desktop and laptop hardware
issues.
· Troubleshot laser and inkjet, network and local printer
hardware and driver issues.
· Troubleshot and repaired Win 95, Win 98, Win 3.11, Win
NT, and Mac OS software issues.
· Became IBM certified technician, Hewlett Packard multi-product
certified technician, Compaq certified technician, and
Toshiba certified technician.
· After being with the company for two months became A+
certified and was promoted to A+ certified technician.
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